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What Our Consumers Say About Us
 

TLC-The Treatment and Learning Centers is a family of services in one organization where caring is our first concern. Our expert staff and innovative programs provide a foundation for greater independence. For over 60 years, TLC, a private non-profit organization, has grown and changed to meet community needs.

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At TLC, individuals served are surveyed for satisfaction on a regular basis. The following comments are from the January 1, 2010 - June 30, 2010, surveys for TLC's Family Hearing Center, Occupational Therapy Services, Testing and Tutoring Service, Speech-Language Services and Outcomes Service.


What consumers are saying about TLC's Family Hearing Center...


"Everyone was very pleasant and patient with me. Felt very comfortable."

"Great job making my shy 4 year old feel comfortable."

"My experience with the FHC was excellent from beginning to end!"

"My audiologist was been so helpful and reassuring whenever I had anxieties. It's also great to deal with the same people over the years."


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What consumers are saying about TLC's Occupational Therapy Services...
 


"Our therapist did an excellent job evaluating my son and had a great ability making him comfortable."

"Really like working with our therapist. She's smart and to the point."

There could not be a nicer, more experienced staff. Everyone genuinely cares about the children and works hard to make sure every child succeeds."

"I am so grateful for the excellent care my son and I have received. It's made a tremendous difference in our lives."

"I'm so thankful to have found you all."


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What consumers are saying about TLC's Testing and Tutoring Service...

"Everyone was very friendly, and did their best to assure that my daughter received the kind of help she needs. I appreciate their genuine caring."

"My son felt very comfortable with the tutor and always looked forward to his sessions. His writing skills have definitely improved and he feels much more confident."

"The staff are very experiences, knowledgeable, and sensitive to child and parents' needs, and are compassionate across all levels. The staff genuinely care and love each and every child and creates a program that works for them."

"Our tutor was excellent!  We couldn't be happier with the services we received for our son."
 

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What consumers are saying about TLC's Speech Language Services...

"Exceptionally courteous, warm, professional and friendly staff. Our clinician was wonderful, always available and willing to offer her professional advice."

"Our therapist did a great job engaging my son and eliciting language from him. She was so skilled at adapting the evaluation procedures to get the best from him."

"Our therapist is wonderful with my son and with me. I enjoy working with her very much."

"Our therapist was very kind and my daughter adored her and has shown improvement in her speech."




What Our Consumers and Employers Say About The Outcomes Service...

 

"The clinician was patient, informative, sensitive, and professional." (Consumer)

 

"I like the ability to use the computer. I like the group discussions. I like all the information I've received related to jobs. I like the teachers and students. I like the pace we learn at." (Consumer)

 

"What I like most about Outcomes is they were very fast getting me my job. Also when I was having problems on my job, my job coach was very proactive in helping me." (Consumer)

"The people are nice and understand what we need and all the support Outcomes gives." (Consumer)

"I like the fact that my job coach comes to see me on the job and solves my problems right away." (Consumer)

"Outcomes is my favorite place." (Consumer)

"It is a joy to see [case manager] out working side by side with her clients.  She has a positive attitude and goals in working with people with disabilities." (Employer)

" Excellent staff - Professional, anxious to meet our needs - Always willing to go the extra mile for my requests." (Employer)

" Strong - Lots of feedback, friendly staff - Clients all enjoy program." (Employer)

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TLC—The Treatment and Learning Centers
 

Administration
The Outpatient Services
The Family Hearing Center
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Camp Littlefoot
 

The Tutoring Service
The Katherine Thomas School (PreK–
12th)
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2301 Research Blvd. Suite 110 & 220
Rockville, MD 20850
301.424.5200
TTY 301.424.5203
9975 Medical Center Drive
Rockville, MD 20850
301.738.9691
TTY 301.424.5203
14901 Dufief Mill Road
N. Potomac, MD 20878
301.738.6424
TTY 301.424.5203