Individuals served are surveyed for satisfaction with TLC on a regular basis.
All surveys are tabulated by an independent, third-party
research firm. On a rating
scale of 1-5 (lowest
to highest), the following ratings were the results from
July 1, 2009 - December 31, 2009, for TLC's Family Hearing Center,
Occupational Therapy Services, Testing and Tutoring Service,
Speech-Language Services and Outcomes Service.
The
Family Hearing Center
| Category |
Rating |
| Staff knowledge and skills |
4.9 |
| Staff listened and communicated well |
4.9 |
| Level of comfort with staff |
5.0 |
What consumers are saying about TLC's Family Hearing
Center...
"The staff was very courteous and relaxed. It made me
feel comfortable and at home. They were very flexible and
helpful with questions/concerns."
"The courtesy and
friendliness of the staff was exceptional. I also truly
appreciated the detailed yet easily explained results; I
left the building with all my concerns and questions
answered completely."
"I have been a patient for over
15 years - you always know me, understand my needs and the
staff is terrific!"
"Staff was very patient and
understanding during my visit with 14-month old who wasn't
an easy patient! They worked hard to obtain accurate
results."
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 1-5 (lowest to highest), the following ratings were
the results from July 1, 2009 - December 31, 2009, for TLC's
Occupational Therapy Services.
Occupational Therapy Services
| Category |
Rating |
| Staff knowledge and skills |
4.4 |
| Staff listened and communicated well |
4.5 |
| Level of comfort with staff |
4.5 |
What consumers are saying about TLC's Occupational Therapy
Services...
"Our therapist is one of the most dedicated and
knowledgeable providers with whom we have worked. My son
loves her."
"Evaluation - very thorough and
professional, yet quickly placed my child at ease. The
clinician has a wonderful, calm manner with kids and made a
3-hour process fun!"
"My daughter loved OT summer
camp at TLC. Her muscle tone is the best that it has ever
been."
"Our clinician is a fantastic therapist and
adapts learning and therapy to my child's interest. He
actually looks forward to going to see her each and every
week."
"Our therapist is a fantastic leader of the
Interaction Group. She orchestrates all the play therapy
beautifully, never gets defensive if I have an issue or
question and seems to really care about the kids."
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 1-5 (lowest to highest), the following ratings were
the results from July 1, 2009 - December 31, 2009, for TLC's Testing
and Tutoring Service.
The Testing and Tutoring Service
| Category |
Rating |
| Staff knowledge and skills |
4.8 |
| Staff listened and communicated well |
4.9 |
| Level of comfort with staff |
5.0 |
What consumers are saying about TLC's Testing and Tutoring
Service...
"The entire experience has been excellent. I've
been very comfortable, but more important is that my child
has been very comfortable and actually looked forward to her
tutoring sessions."
"Our tutor is very responsive to
my many inquiries and observations. We feel like a team as
we try to assist my son in compensating for his learning
disabilities."
"Everything was fantastic. From the
time I called and made the appointment to the test results -
everything went smoothly. The clinician is phenomenal! Her
expertise and professionalism are to be commended. She was
excellent!"
"I felt very comfortable discussing my
child's issues, and she made me feel better about the
situation. She is wonderful. My children were in great
hands!"
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 1-5 (lowest to highest), the following ratings were
the results from July 1, 2009 - December 31, 2009, for TLC's Speech-Language
Services.
Speech-Language Services
| Category |
Rating |
| Staff knowledge and skills |
4.7 |
| Staff listened and communicated well |
4.8 |
| Level of comfort with staff |
4.8 |
What consumers are saying about TLC's Speech Language
Services...
"Our experience at TLC has been very rewarding for the whole
family unit - the genuine care and dedication of the staff
to service each child as an individual with special needs is
fantastic."
"The staff is amazing; it is not easy
having a kid with developmental needs but the staff are so
welcoming. The goals are realistic and you see immediate
improvement."
"The therapist at speech camp was very
receptive to my goals and focused on them with my child
during camp."
"The speech therapists were wonderful
and very accommodating. I felt comfortable discussing issues
with them and I felt they understood me. I really
appreciated the warm, friendly, accepting atmosphere that I
felt immediately upon walking in the door at TLC. Also, the
fact that my son was running in the door and racing back to
the classroom after just one day, I believe is a true
testament to staff and program."
"I love that my son
loves the interaction group so much. He is so happy. He even
wants to come to TLC on weekends. I find your interaction
group is the most responsive and parent friendly group I
have found!"
|
Individuals served are surveyed for
satisfaction with TLC on a regular basis. On a rating scale
of 1-5 (lowest to highest), the following ratings were the
results from July 1, 2009 - December 31, 2009, for TLC's Outcomes Service.
The Outcomes Service |
| PROGRAM |
AVERAGE SCORE
|
RETURN RATE
|
PERIOD
COVERED |
| Vocational
Evaluation |
4.8 |
100% (51 of
51) |
7/1/09 -
12/31/09 |
| Employee Development
Services |
4.9 |
100% (4
of 4) |
7/1/09 -
12/31/09 |
| Job Coaching |
4.8 |
75% (3 of
4) |
7/1/09 -
12/31/09 |
| Supported Employment |
4.9 |
72% (26
of 36) |
7/1/09 -
12/31/09 |
| Individual Support
Services |
4.8 |
60% (6
of 10) |
7/1/09 -
12/31/09 |
|
| ALL PROGRAMS
|
|
|
|
| AVERAGE FOR THE
YEAR |
4.8 |
|
7/1/09 -
12/31/09 |
|
Employer Survey (DORS) |
4.9 |
100% (3
of 3) |
7/1/09 -
12/31/09 |
|
Employer Survey(DDA) |
4.6 |
60% (31
of 52) |
7/1/09 -
12/31/09 |
What Our Consumers and
Employers Say About Us
"The people were very nice and made me feel comfortable in all
the tasks I did."
(Consumer)
"I like how this program was very involved about my future and
how they were helping my career path."
(Consumer)
"I really enjoyed the professionalism and sincerity of the
counselors at Outcomes. They were genuine and honest"
(Consumer)
"I appreciate Outcomes for taking their time with me and how
helpful they were towards me." (Consumer)
"The
staff was really helpful in getting my goals met and had
advice on ways I can achieve my goals." (Consumer)
"I
like that my difficulties were understood and my challenges
were overcome with patience and kindness." (Consumer)
"I would just like to say that Outcomes is one of the
best services that I would say has been one of the most
helpful services for me. Thank you for the staff at Outcomes
Service." (Consumer)
"I have no problem with
Outcomes. I have been with Outcomes for a long time and
there is no other place I would want to be." (Consumer)
" 'Case manager' is always helpful, professional, and
insightful when providing assistance to our employee. She
provides technical assistance and approaches challenges with
new ideas that are practical for the employee. She
supports challenges with new ideas that are practical for
the employee. She supports the employee by empowering
her to work independently." (Employer)
" 'Case
manager' has been a great asset to our program. She has
assisted us with problem solving and scheduling with our
current employee. 'Case Manager' maintains a quality of care
for the people she works with and is a positive force in our
establishment." (Employer) (back to top)
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