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At TLC, individuals served are surveyed for satisfaction on a regular basis.
The following comments are from
the January 1, 2010 - June 30, 2010, surveys for TLC's Family Hearing Center,
Occupational Therapy Services, Testing and Tutoring Service,
Speech-Language Services and Outcomes Service.
What consumers are saying about TLC's Family Hearing
Center...
"Everyone was very pleasant and patient with me. Felt
very comfortable."
"Great job making my shy
4 year old feel comfortable."
"My
experience with the FHC was excellent from beginning to end!"
"My
audiologist was been so helpful and reassuring whenever I
had anxieties. It's also great to deal with the same people
over the years."
(back to top)
What consumers are saying about TLC's
Occupational Therapy Services...
"Our therapist did an excellent job evaluating my son
and had a great ability making him comfortable."
"Really
like working with our therapist. She's smart and to the
point."
There could not be a nicer, more experienced
staff. Everyone genuinely cares about the children and works
hard to make sure every child succeeds."
"I
am so grateful for the excellent care my son and I have
received. It's made a tremendous difference in our lives."
"I'm
so thankful to have found you all."
(back to top)
What consumers are saying about TLC's Testing and Tutoring
Service...
"Everyone was very friendly, and did their best to
assure that my daughter received the kind of help she needs.
I appreciate their genuine caring."
"My son felt
very comfortable with the tutor and always looked forward to
his sessions. His writing skills have definitely improved
and he feels much more confident."
"The staff
are very experiences, knowledgeable, and sensitive to child
and parents' needs, and are compassionate across all levels.
The staff genuinely care and love each and every child and
creates a program that works for them."
"Our
tutor was excellent! We couldn't be happier with the
services we received for our son."
(back to top)
What consumers are saying about TLC's Speech Language
Services...
"Exceptionally courteous, warm, professional and
friendly staff. Our clinician was wonderful, always
available and willing to offer her professional advice."
"Our
therapist did a great job engaging my son and eliciting
language from him. She was so skilled at adapting the
evaluation procedures to get the best from him."
"Our
therapist is wonderful with my son and with me. I enjoy
working with her very much."
"Our therapist was very
kind and my daughter adored her and has shown improvement in
her speech."
What Our Consumers and Employers Say About The
Outcomes Service...
"The clinician was patient, informative, sensitive, and
professional."
(Consumer)
"I like the ability to use the computer. I like the group
discussions. I like all the information I've received
related to jobs. I like the teachers and students. I like
the pace we learn at."
(Consumer)
"What I like most about Outcomes is they were very fast getting
me my job. Also when I was having problems on my job, my job
coach was very proactive in helping me." (Consumer)
"The
people are nice and understand what we need and all the
support Outcomes gives." (Consumer)
"I
like the fact that my job coach comes to see me on the job
and solves my problems right away." (Consumer)
"Outcomes is my favorite place." (Consumer)
"It
is a joy to see [case manager] out working side by side with
her clients. She has a positive attitude and goals in
working with people with disabilities." (Employer)
" Excellent staff - Professional, anxious to meet
our needs - Always willing to go the extra mile for my
requests." (Employer)
" Strong - Lots of
feedback, friendly staff - Clients all enjoy program." (Employer) (back to top)
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