Individuals served are surveyed for satisfaction with TLC on a regular basis.
All surveys are tabulated by an independent, third-party
research firm.On a rating
scale of 15 (lowest
to highest), the following ratings were the results from
July 1 December 31, 2007, for TLC's Family Hearing Center,
Occupational Therapy Services, Testing and Tutoring Service,
Speech-Language Services and Outcomes Service.
The
Family Hearing Center
| Category |
Rating |
| Clinician knowledge and skills |
4.9 |
| Explanation of test results and recommendations |
4.9 |
| Level of comfort with clinician |
4.9 |
| Clinician listened and communicated well |
4.9 |
| Clinician was organized and prepared for session |
4.9 |
| Quality of written report |
4.9 |
| Courtesy of reception staff |
4.9 |
| Ease of scheduling an appointment |
4.8 |
| Overall rating of TLC |
4.8 |
What consumers are saying about TLC's Family Hearing
Center...
The service from your company is top notch.
The staff are very friendly, competent and professional.
I love working with my audiologist. She's so friendly
and easy to work with. She truly cares about helping
us and meeting our needs.
My audiologist was fantastic! She administered the
tests well and explained results promptly. She
recommended the best type of hearing aid for my condition
and presented a range of prices, the most costly not
necessarily being the best type for me.
I feel free to ask any questions or to make any comments
with my audiologists. Both are very patient and almost
never appear to hurry me.
" Testing equipment is up-to-date. The fitting of
the aid is superior.
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 15 (lowest to highest), the following ratings were
the results from July 1 December 31, 2007, for TLC's
Occupational Therapy Services.
Occupational Therapy Services
| Category |
Rating |
| Progress made |
4.5 |
| Clinician knowledge and skills |
4.6 |
| Explanation of test results and recommendations |
4.2 |
| Level of comfort with clinician |
4.8 |
| Clinician listened and communicated well |
4.8 |
| Clinician was organized and prepared for session |
4.7 |
| Quality of written report |
4.3 |
| Courtesy of reception staff |
4.9 |
| Ease of scheduling an appointment |
4.6 |
| Overall rating of TLC |
4.8 |
What consumers are saying about TLC's Occupational Therapy
Services...
The clinician has helped us to figure out our son's
challenges with sensory integration and get the help that he
needs. He is a new man after working with her for six
months and continues to make progress. We will be
forever grateful.
The OT was so amazing! She has been incredibly
helpful.
I got the impression that TLC sincerely want to help
children. I always got an answer to my questions."
The clinician's experience with DIRฎ/FloortimeTM
makes her a valuable resource. She's wonderful
approachable, down to earth, and
caring.
The clinician is amazing in her ability to understand what
my son needs and provide it. He has made wonderful
progress because of her. He adores her and so do we!
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 15 (lowest to highest), the following ratings were
the results from July 1 December 31, 2007, for TLC's Testing
and Tutoring Service.
The Testing and Tutoring Service
| Category |
Rating |
| Progress made |
4.4 |
| Clinician knowledge and skills |
4.9 |
| Explanation of test results and recommendations |
5.0 |
| Level of comfort with clinician |
4.9 |
| Clinician listened and communicated well |
4.9 |
| Clinician was organized and prepared for session |
5.0 |
| Quality of written report |
5.0 |
| Courtesy of reception staff |
4.9 |
| Ease of scheduling an appointment |
4.8 |
| Overall rating of TLC |
4.8 |
What consumers are saying about TLC's Testing and Tutoring
Service...
Our tutor was wonderful with my child.
The staff was welcoming and wonderful to my daughter.
TLC is an outstanding professional education center.
Thank you.
The tutor is excellent and established a strong working
relationship with my son. She is patient but firm and
motivates him to work.
The services provided by our tutor have been great. I
am very pleased that TLC was able to provide a tutor that
could come to our son's aftercare at his school very
convenient.
My son's tutor was excellent She established a good
working relationship with him early on and helped him make
good progress in reading."
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 15 (lowest to highest), the following ratings were
the results from July 1 December 31, 2007, for TLC's Speech-Language
Services.
Speech-Language Services
| Category |
Rating |
| Progress made |
4.4 |
| Clinician knowledge and skills |
4.8 |
| Explanation of test results and recommendations |
4.8 |
| Level of comfort with clinician |
4.8 |
| Clinician listened and communicated well |
4.8 |
| Clinician was organized and prepared for session |
4.8 |
| Quality of written report |
4.8 |
| Courtesy of reception staff |
4.9 |
| Ease of scheduling an appointment |
4.6 |
| Overall rating of TLC |
4.8 |
What consumers are saying about TLC's Speech Language
Services...
Teh clinician was responsive and attentive; she was great
with my child!
The clinician was amazing my son took to her immediately
and would ask for her by name (doesn't do that for many
people). She was very helpful and reassuring.
My daughter made amazing progress and her speech therapist
was wonderful!
I was very impressed! The clinician did a great job we
learned a great deal from the evaluation and her report."
I felt confident that DIRฎ/FloortimeTM
was a worthwhile strategy. The two clinicians helped
inspire that confidence my their knowledge and
thoroughness."
|
Individuals served are surveyed for
satisfaction with TLC on a regular basis. On a rating scale of
15 (lowest to
highest), the following ratings were the results from July
1 December 31, 2007, for TLC's Outcomes Service.
The Outcomes Service |
| PROGRAM |
AVERAGE SCORE
|
RETURN RATE
|
PERIOD
COVERED |
| Vocational
Evaluation |
4.9 |
100% (50 of
50) |
7/1/07
12/31/07 |
| Employee Development
Services |
4.8 |
89% (8 of
9) |
7/1/07
12/31/07 |
| Job Coaching |
4.8 |
60% (3 of
5) |
7/1/07
12/31/07 |
| Supported Employment |
4.8 |
66% (45 of
68) |
7/1/07
12/31/07 |
| Individual Support
Services |
4.7 |
64% (7 of
11) |
7/1/07
12/31/07 |
|
| ALL PROGRAMS
|
|
|
|
| AVERAGE FOR THE
YEAR |
4.8 |
|
7/1/07
12/31/07 |
| Employer Survey |
4.8 |
47% (17 of
36) |
7/1/07
12/31/07 |
| AVERAGE FOR THE
YEAR |
4.8 |
|
|
What Our Consumers and
Employers Say About Us
"All services were provided in a timely manner and referrals
and supports were perfect!"
(Consumer)
"As always I was very pleased and impressed with the staff and
services"
(Consumer)
"Thank you for always being helpful. Job well done!"
(Employer)
"Case manager has been wonderful and very receptive. She
is always available to speak with when needed and provides good
follow up. She is a pleasure to deal with and we've had a very
positive experience " (Employer) (back to top)
|
