Individuals served are surveyed for satisfaction with TLC on a regular basis.
All surveys are tabulated by an independent, third-party
research firm. On a rating
scale of 1-5 (lowest
to highest), the following ratings were the results from
January 1 June 30, 2008, for TLC's Family Hearing Center,
Occupational Therapy Services, Testing and Tutoring Service,
Speech-Language Services and Outcomes Service.
The
Family Hearing Center
| Category |
Rating |
| Clinician knowledge and skills |
4.9 |
| Explanation of test results and recommendations |
4.8 |
| Level of comfort with clinician |
4.8 |
| Clinician listened and communicated well |
4.8 |
| Clinician was organized and prepared for session |
4.8 |
| Quality of written report |
4.7 |
| Courtesy of reception staff |
4.8 |
| Ease of scheduling an appointment |
4.6 |
| Overall rating of TLC |
4.8 |
What consumers are saying about TLC's Family Hearing
Center...
Everybody was very friendly and our appointment went very
smoothly. The audiologist was excellent with my 5-year-old
daughter!"
"My audiologist was professional, efficient and very patient
in explaining all steps involved in the testing and
evaluation processes."
"The audiologists gentle nature and warmth put my mother and
me at ease immediately."
"The people at TLC are all so friendly, proficient and just
plain nice! It's like visiting old friends each time I go."
"You've changed my life with these wonderful hearing aids!"
"I've been seeing TLC for the last 25 years!!!"
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 1-5 (lowest to highest), the following ratings were
the results from January 1 June 30, 2008, for TLC's
Occupational Therapy Services.
Occupational Therapy Services
| Category |
Rating |
| Progress made |
4.1 |
| Clinician knowledge and skills |
4.8 |
| Explanation of test results and recommendations |
4.3 |
| Level of comfort with clinician |
4.7 |
| Clinician listened and communicated well |
4.7 |
| Clinician was organized and prepared for session |
4.4 |
| Quality of written report |
4.5 |
| Courtesy of reception staff |
4.9 |
| Ease of scheduling an appointment |
4.5 |
| Overall rating of TLC |
4.7 |
What consumers are saying about TLC's Occupational Therapy
Services...
Listened to my needs for my son, understood goals and
timeframes, met my expectations. Friendliness of all staff."
"I appreciated the thoroughness of the testing and the
report. Everything was well explained and documented."
"Very informative about process and very approachable
staff."
"Very knowledgeable about kids with special needs." (several
similar responses)
"Staff knowledge and overall competence/willingness to
adjust to child's needs. Friendliness and rapport with
children is great."
"The therapists are excellent with communicating and
providing services that my child enjoys! TLC has
made this process very easy for me."
"Love the Interaction Group. The clinician's insights have
changed the way I view and interact with my child.
The front desk receptionist is the warmest person ever."
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 1-5 (lowest to highest), the following ratings were
the results from January 1 June 30, 2008, for TLC's Testing
and Tutoring Service.
The Testing and Tutoring Service
| Category |
Rating |
| Progress made |
4.4 |
| Clinician knowledge and skills |
4.8 |
| Explanation of test results and recommendations |
4.9 |
| Level of comfort with clinician |
4.9 |
| Clinician listened and communicated well |
4.9 |
| Clinician was organized and prepared for session |
4.8 |
| Quality of written report |
4.8 |
| Courtesy of reception staff |
4.8 |
| Ease of scheduling an appointment |
4.7 |
| Overall rating of TLC |
4.7 |
What consumers are saying about TLC's Testing and Tutoring
Service...
Competence of tutor!"
"The caring and genuine concern for our daughter to be
successful."
"She "gets" my child and knows how to motivate him."
"Our tutor is fabulous, knowledgeable, friendly, kind and
wonderful with and for our son."
"All staff members were welcoming and friendly, and any
questions I had were answered courteously."
"The professionalism of the staff and the sense that
everyone truly enjoys their work. We also are very pleased
with the clinicians efforts to make our son feel comfortable
and to ensure that his experience was a positive one."
"I commend the TLC staff for making a warm and inviting
atmosphere within the office. I was so pleased to experience
such a positive feeling from immediately entering the door
and interacting with the staff."
"We feel like TLC is part of our family."
(back to top)
Individuals served are surveyed for satisfaction with TLC on a regular basis. On a rating
scale of 1-5 (lowest to highest), the following ratings were
the results from January 1 June 30, 2008, for TLC's Speech-Language
Services.
Speech-Language Services
| Category |
Rating |
| Progress made |
4.7 |
| Clinician knowledge and skills |
4.8 |
| Explanation of test results and recommendations |
4.7 |
| Level of comfort with clinician |
4.9 |
| Clinician listened and communicated well |
4.9 |
| Clinician was organized and prepared for session |
4.7 |
| Quality of written report |
4.7 |
| Courtesy of reception staff |
4.9 |
| Ease of scheduling an appointment |
4.7 |
| Overall rating of TLC |
4.8 |
What consumers are saying about TLC's Speech Language
Services...
I was very lucky that our clinician was assigned to my
son's case. She is a very talented, caring and knowledgeable
young lady. She made a huge difference! Thank you!"
"I liked it very much that the director took the time to
visit my son in his preschool class prior to administering
the speech evaluation test. I truly appreciated that she
waited to ensure that my son was comfortable with her prior
to the test. My son had a lot of fun with her."
"Very professional and friendly staff; short wait -
important for child."
"This was my 2nd experience with our therapist and TLC. I am
more than pleased with TLC and with our therapist."
"Excellent staff knowledge and skills; staff friendliness;
good treatment goals."
"The clinician made my son feel very comfortable which
enabled him to improve and reach his goals."
"Friendly staff, staff articulated results clearly; staff
worked well with my son."
"Working with our clinician is what we like most about TLC.
She is amazing with my child."
|
Individuals served are surveyed for
satisfaction with TLC on a regular basis. On a rating scale
of 1-5 (lowest to highest), the following ratings were the
results from July 1, 2008 - December 31, 2008, for TLC's Outcomes Service.
The Outcomes Service |
| PROGRAM |
AVERAGE SCORE
|
RETURN RATE
|
PERIOD
COVERED |
| Vocational
Evaluation |
4.9 |
100% (44 of
44) |
7/1/08
- 12/31/08 |
| Employee Development
Services |
4.4 |
90% (9 of
10) |
7/1/08
- 12/31/08 |
| Job Coaching |
4.9 |
64% (9 of
14) |
7/1/08
- 12/31/08 |
| Supported Employment |
4.7 |
75% (55 of
73) |
7/1/08
- 12/31/08 |
| Individual Support
Services |
4.8 |
67% (8
of 12) |
7/1/08
- 12/31/08 |
|
| ALL PROGRAMS
|
|
|
|
| AVERAGE FOR THE
YEAR |
4.75 |
|
7/1/08
- 12/31/08 |
| Employer Survey
(annual) |
4.7 |
65% (28 of
43) |
7/1/08
- 12/31/08 |
| AVERAGE FOR THE
YEAR |
4.75 |
|
|
What Our Consumers and
Employers Say About Us
"My experience was informational and helpful. It was also
a well-structured environment!"
(Consumer)
"My experience has been a great one and I've really enjoyed
working with my counselor."
(Consumer)
" 'Case manager' has been wonderful -- Always available,
helpful, and easy to talk to!"
(Employer)
"I have been extremely please with TLC and 'case manager' " (Employer) (back to top)
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